Updated 1 October 2026 · Pludor team · 2 sources
Photograph the package exactly as it arrived before unpacking further, keep all the packaging until the claim is resolved, and file with the courier within their claim window (often 48-72 hours). Standard shipping usually only covers a limited declared value, so check whether you paid for extra coverage before expecting full replacement.
Photograph the package exactly as it arrived — box damage, packing tape, labels — before you unpack anything further. Couriers often require this as proof of the condition it was delivered in.
No, keep the original box and all packing materials until the claim is fully resolved. Couriers frequently require the packaging itself for inspection, and discarding it can void your claim.
Most couriers have a short claim window, often 48-72 hours after delivery. File your report as soon as possible, because waiting too long can void the claim entirely.
Not necessarily. Standard shipping typically only covers a limited declared value, so check whether you paid for extra coverage before assuming full replacement is guaranteed.
Photos of the package as received (damage, tape, labels) plus the original packaging kept intact for inspection. File everything within the courier's claim window, usually 48-72 hours.
Resolve it with the customer first (refund or replacement), then pursue the courier claim yourself: photograph the damage, keep the packaging, and file within the claim window. If you sell on Pludor, the unified inbox and automated fulfillment tools help you handle customer messages and reorders while the claim runs.
You can accept it, but photograph it before opening it further and note the damage with the rider if possible. Keeping the packaging and filing quickly protects your ability to claim.
Photograph and document every shipment, use adequate packing materials, and understand your courier's declared-value limits before shipping valuable items. Paying for extra coverage is the only way to guarantee more than the standard limited payout.
Standard shipping typically only covers a limited declared value, so it's often not enough for valuable items. Check the courier's declared-value limit and pay for extra coverage if the item's worth exceeds it.
Handle claims with the courier directly, but use a platform that keeps orders, customer messages and fulfillment in one place so nothing slips. Pludor includes automated (AliExpress) fulfillment, a unified inbox and AI tools on a free plan — you pay 4.99% + $0.90 per order only when you make a sale.
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