Updated 1 October 2026 · Pludor team · 2 sources
First, check with neighbors, security or reception — "delivered" often means the courier left it with someone else at your address. Then ask the courier for proof of delivery (photo, GPS or signature) and file a dispute immediately while driver and route data still exist. If they can't produce proof, your claim gets much stronger.
Don't panic — this is one of the most-reported courier complaints in Nigeria. First check with neighbors, building security or reception, since "delivered" sometimes means left with someone else at the address. Then request the courier's proof of delivery and file a dispute right away.
Contact the courier directly and ask for their proof of delivery — a photo, GPS location, or signature. If they can't produce any of these, that materially strengthens your claim that the package was never actually delivered. Keep pushing; couriers generally have an internal process for these disputes.
File the dispute immediately, without waiting. The sooner you dispute, the more likely the courier still has useful driver and route data available to investigate. Waiting only makes it harder for them to verify what actually happened.
Check with everyone who might have signed for it — neighbors, building security, or reception. "Delivered" sometimes just means the courier left the package with someone else at your address. Only after ruling that out should you move on to requesting delivery proof and filing a dispute.
Yes, it's one of the most-reported courier complaints in Nigeria, and it shows up repeatedly in courier reviews. You're not the first person this has happened to. Couriers generally do have an internal process for handling it, even if it takes persistence to reach.
That works strongly in your favor. If the courier can't produce a photo, GPS location, or signature, it materially strengthens your claim that the package was never delivered. Use that as your main argument when filing the dispute.
Selling through a platform with built-in delivery and order tracking reduces these disputes. Pludor includes local delivery plus a unified inbox, so you can see orders and talk to customers in one place when something goes wrong. Its automated (AliExpress) fulfillment also keeps order data consistent.
Yes. Pludor is $0 a month to start with no card required — your store, checkout and orders never switch off. You pay 4.99% + $0.90 per paid online order (card processing is separate), and only pay for extra AI or messaging past the free monthly allowance.
No. Pludor handles the technical setup — its AI builder drafts your store and website from a single sentence, and you connect Stripe to take card payments. A real store with checkout can be live in about a minute.
Respond fast and keep all order and delivery records in one place. Pludor's unified inbox keeps store orders and customer messages together, so you can see exactly what happened and respond credibly. Its local delivery feature also gives you more control over the last mile than third-party couriers alone.
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