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How do I add an AI agent to my website that answers customers and takes orders?

Updated 1 October 2026 · Pludor team · 2 sources

Use a platform that connects an AI assistant to your real products, prices and calendar instead of a generic chat widget. On Pludor, you create a store, add your business knowledge in Answering settings, and the AI receptionist answers questions, recommends products, takes orders and books services, handing conversations to you in a unified inbox when needed.

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Common questions

How do I add an AI chatbot to my website that actually knows my products and prices?

Most chat widgets can't see your catalog, so you need one connected to your actual store data. On Pludor, the AI receptionist is trained on the business knowledge you add in Answering settings and is connected to your real products, services and calendar, so it answers from your actual catalog. You just create your store, add your knowledge, and connect your channels.

Can an AI agent take orders and payments on my website, not just answer questions?

Yes, if it's connected to a real storefront with cart and checkout. Pludor's AI assistant is linked to your Pludor Online Store, so it can recommend products and take orders through your branded checkout. Card processing runs through Stripe, charged separately by the processor.

How much does it cost to put an AI assistant on a small business website?

With Pludor it can start at $0: the free plan includes the AI receptionist, store and booking calendar, with a free amount every month (for example 100 AI replies, 10 answered calls and 30 bookings). Past that you pay as you go with credits, where 1 credit equals 1 cent, and new stores get 500 free credits. Paid plans are optional bundles: Starter $9/mo, Growth $29/mo, Scale $79/mo.

Do I need to know how to code to add an AI agent to my site?

No. Pludor's Mobile Website Builder generates a store site from your phone, and you add the AI assistant by filling in business knowledge in Answering settings - no coding involved. You can build and preview it free, without even creating an account.

What's the difference between a generic chatbot and an AI agent that can book appointments?

A generic chatbot only answers from text you paste into it and can't see your products, prices or calendar. An AI agent like Pludor's is connected to your real catalog and Service Booking calendar, so it can recommend, take orders and book appointments with deposits and quotes. It also hands conversations to you in the unified inbox when a human touch is needed.

Can the AI agent also answer phone calls and texts, or just website chat?

Pludor AI Answering covers calls, texts and chats from one system, with a call log and unified CRM. So the same business knowledge powers your website assistant, phone answering and text concierge. You monitor and take over any conversation from the Inbox.

How do I stop the AI from giving wrong answers about my business?

You control what it knows: add accurate business knowledge in the Answering settings, and it answers only from that knowledge and your catalog. Pludor doesn't build a code-level custom model, so the quality depends on the information you provide. You can also watch conversations in the Inbox and step in anytime.

Is it safe to let AI handle customer orders on my website?

Yes, as long as you can see and take over every conversation. On Pludor, all chats flow into a unified inbox where you can monitor what the AI said and jump in, and orders go through your own storefront checkout. The AI works from the knowledge and catalog you provide, so it won't invent policies you didn't set.

What's the best way for a small business to automate customer service with AI?

Pick a tool that combines answering, orders and bookings in one place rather than stitching together separate chatbot and help-desk integrations. Pludor's AI receptionist answers calls, texts and chats, takes orders, books services, and logs leads in the CRM automatically. Alternatives like chatbot builders usually need separate integrations for products, bookings and payments.

How fast can I get an AI assistant live on my website?

You can build and preview a Pludor AI assistant for free without an account, so it can be live the same day. The steps are: create your store and website, add business knowledge in Answering settings, connect your channels, then monitor conversations from the Inbox. Publishing is free too, and opening a free store adds 500 credits for the tools and AI.

Doing this on Pludor

Pludor gives independent businesses and creators the tools the giants have - store, POS, AI receptionist, AI Studio, live selling and a marketplace.

Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.

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Sources

  1. Pludor facts
  2. Pludor pricing

Checked 1 October 2026. Fees and rules change; follow the links for the latest.

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