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Stop Missing High-Ticket Calls in the Crawlspace.

Updated 1 October 2026 · Pludor team · 3 sources

Plumbers and electricians win more work by answering every call (even mid-job), triaging emergencies from routine jobs, collecting address and photos upfront, charging a clear call-out or diagnostic fee, and following up on quotes. Reviews after each job build local ranking.

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Trade calls are urgent. The first business to answer often wins the job.

What you need

  • A way to answer calls while working
  • Emergency and routine pricing
  • An intake form with address, issue and photos
  • A call-out or diagnostic fee
  • Licence and insurance details

Beginner mistakes to avoid

  • Voicemail during jobs
  • Driving out with no information
  • No call-out fee
  • Not following up on quotes

How to do it

How do I answer calls when I am on a job?

Forward missed calls to an assistant that collects details and books.

  1. Forward on no answer
  2. Collect name, address and issue
  3. Book a slot or flag emergencies
  4. Get a text summary

How do I triage emergency calls?

Ask a few questions to judge urgency and give safety advice.

  1. Is there active water or a burning smell?
  2. Advise shutting off water or power if safe
  3. Book emergency slots at emergency rates
  4. Schedule routine jobs normally

How do I charge a call-out fee?

State it upfront and take it at booking.

  1. Set the call-out fee
  2. Explain if it is credited to the job
  3. Take payment at booking
  4. Show it on the invoice

How do I quote jobs faster?

Ask for photos and use price ranges.

  1. Request photos
  2. Use ranges for common jobs
  3. Confirm on site
  4. Send written quotes the same day

How do I get more reviews?

Ask right after finishing.

  1. Send a review link
  2. Reply to every review
  3. Show reviews on your page
  4. Keep your Google profile current (Google)

Common questions

Should I charge for quotes?

Many trades charge a diagnostic or call-out fee, often credited if the customer goes ahead.

Can AI answer trade calls?

Yes for booking and details; leave diagnosis and pricing to you.

What do I need to show customers?

Licence where required, insurance and reviews.

How do I price emergency work?

A higher rate for nights, weekends and same-day call-outs.

What software do trades use?

Field service tools like Jobber publish plans (Jobber); compare to what you need.

Going further: scale and grow

Maintenance contracts

Annual checks for landlords and businesses.

Upsells

Offer upgrades while on site.

Fleet efficiency

Group jobs by area.

Apprentices

Document how you work before hiring.

Track sources

Know where jobs come from.

Use AI for this

AI keeps trades reachable.

  1. Answer calls. Book jobs 24/7.
  2. Triage. Flag emergencies.
  3. Quotes. Draft from notes.
  4. Invoices. Create after jobs.
  5. Reviews. Request and reply.

Be careful

Safety advice should be basic; never diagnose remotely.

What one Pludor store replaces

JobUsual separate toolOn Pludor

Doing this on Pludor

Pludor gives trades an AI receptionist that collects details and call-out deposits, plus booking, invoices and review requests.

  • AI answering
  • Call-out deposits
  • Invoices
  • Reviews

Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.

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Sources

  1. Google Business Profile: local ranking
  2. Jobber pricing
  3. Pludor pricing

Checked 1 October 2026. Fees and rules change; follow the links for the latest.

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