Updated 1 October 2026 · Pludor team · 2 sources
An AI customer service agent answers the questions customers ask again and again - where is my order, what is your returns policy, do you deliver to me, are you open today - on the phone, by text, on WhatsApp and in chat, using your store data and the knowledge you enter. Anything it cannot answer stays in one shared inbox for you or your staff to pick up.
An AI customer service agent answers the questions customers ask again and again - where is my order, what is your returns policy, do you deliver to me, are you open today - on the phone, by text, on WhatsApp and in chat, using your store data and the knowledge you enter. Anything it cannot answer stays in one shared inbox for you or your staff to pick up.
It's software that answers the questions customers ask again and again - order status, returns policy, delivery areas, opening hours - on the phone, by text, on WhatsApp and in chat. It answers from your store data and business knowledge you write once, and anything it can't answer goes to a shared inbox for you or your staff. On Pludor, you open a store, write your delivery, returns, hours and sizing info, then connect channels.
With Pludor, the first 100 AI replies and 10 AI-answered calls are free each month, then you pay with credits where 1 credit = 1 cent. There's no required subscription - you only pay for what you use past the free amounts, and new stores get 500 free credits. Optional monthly plans bundle more credits if you'd rather not watch your balance.
Yes, if it's connected to your store's order data. Pludor's agent reads the customer's actual order, so it can say what status the order is in rather than giving a generic answer. That's why it works best when you open a store first, so the agent has real data to answer from.
The practical steps: open a store so the agent has real orders and products to answer from, write your business knowledge once (delivery areas, returns, hours, sizing), connect your channels, then start in suggest mode and switch on Auto-Send once you trust it. On Pludor, calls and SMS use a Pludor number, and WhatsApp, Instagram and Messenger can be connected when you're ready.
Yes, if the agent only answers from knowledge you've written and hands off anything sensitive. Pludor's agent won't invent policies you haven't entered, and refund or complaint decisions always stay with you in the inbox. A good approach is starting with suggested replies you approve, then turning on Auto-Send only for questions it handles well.
The conversation stays in a shared inbox for you or a staff member to pick up, with the full history so you see what was already said. On Pludor, suggested replies and templates help you answer faster there too. Nothing gets lost - a failed-message queue even shows anything that didn't deliver.
Yes. On Pludor every channel - calls, SMS, WhatsApp, email and chat - lands in one shared inbox, and staff can reply there with the full conversation history in front of them. You can have team members on the free plan, with more seats available for credits per seat.
Pludor covers calls, SMS, WhatsApp, email and in-app store chat, plus Instagram and Messenger once you connect them. Everything lands in the same inbox with each customer's history, so one person can cover all channels. That replaces juggling separate apps for each one.
A chatbot usually only handles website chat; an AI receptionist focuses on answering and routing calls; a customer service agent covers the repetitive questions across multiple channels. Pludor combines them - the same agent answers calls, texts, WhatsApp and chat from your store data, with a shared inbox for anything needing a human. For most small businesses, one connected system beats stitching together a helpdesk subscription plus a separate chatbot.
No, and you probably wouldn't want it to. Pludor's agent explains your refund policy, but issuing a refund is your decision, done from the order, and complaints are handed to the inbox for you or staff. That's a deliberate safety line: the AI handles the repetitive questions, humans keep the judgment calls.
Yes - replies use the customer's order in your store, so it can say what status the order is in.
Yes - everything is in one shared inbox; staff reply there and see the full history.
Calls, SMS, WhatsApp, email and store chat, plus Instagram and Messenger once connected.
It explains your refund policy; issuing a refund is your decision, done from the order.
The first 100 AI replies and 10 answered calls each month are free, then credits (1 credit = 1 cent).
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Pludor gives independent businesses and creators the tools the giants have - store, POS, AI receptionist, AI Studio, live selling and a marketplace.
These are the same numbers the dashboard and /pricing use. Monthly plans multiply the free amounts and include credits.
| What your store uses | Free each month | After that |
|---|---|---|
| Store and website visits | 3,000 | 10 credits per 1,000 store and website visits |
| Bookings | 30 | 2 credits per booking |
| AI replies | 100 | real cost x 2.5, shown before you switch it on |
| AI photos | 20 | real cost x 2.5, shown before you switch it on |
| Texts to customers | 20 | real cost x 2.5, shown before you switch it on |
| AI-answered calls | 10 | real cost x 2.5, shown before you switch it on |
| Marketing emails | 500 | 1 credits per 10 marketing emails |
| Automation runs | 200 | 1 credits per 10 automation runs |
| Team members | 2 | 200 credits per seat a month |
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Set up my AI customer serviceChecked 1 October 2026. Fees and rules change; follow the links for the latest.