Automate Your Bookings. Own Your Neighborhood.

How do I price house cleaning?

Time your typical jobs, then price per home size so the hourly rate holds across jobs.

1. Track how long standard and deep cleans take by home size
2. Work out your costs per hour: supplies, travel, insurance, any staff
3. Set an hourly target and price each home size from it
4. Price deep cleans and move-outs higher; they take longer
5. Give a lower price per visit for weekly and fortnightly plans

How do I let customers book cleans online?

Publish packages, let customers choose size, add-ons and a date, and take a deposit or card on file.

1. Create services for each clean type and home size
2. Add add-ons with prices
3. Ask for address, access, pets and parking in the form
4. Take a deposit for first cleans
5. Send confirmation and a reminder the day before

How do I get recurring cleaning customers?

Offer every new customer a recurring plan at a better per-visit price after the first clean.

1. Offer weekly, fortnightly and monthly options
2. Show the saving per visit
3. Ask at the end of the first clean while the result is visible
4. Book the next visit before you leave

How do I get cleaning clients in my area?

Focus on a few neighbourhoods and build reviews and referrals there.

1. Set up a Google Business Profile with your service area; local results are based on relevance, distance and popularity (Google)
2. Ask every happy customer for a review
3. Offer a referral reward for neighbours
4. Post before-and-after photos (with permission)

How do I handle cancellations and lockouts?

Write a policy for late cancellations and for when you cannot get in, and show it before booking.

1. Ask for 24 to 48 hours notice to cancel
2. Charge a fee for late cancellations or lockouts
3. Confirm access details the day before
4. Keep a waitlist to fill cancelled slots

How do I hire my first cleaner?

Check whether they will be an employee or a contractor under your local rules, train them on your checklist, and start with jobs you can inspect.

1. Check employee vs contractor rules where you work
2. Train on your checklist and products
3. Shadow the first few jobs
4. Get insurance that covers staff in clients' homes

Should I charge by the hour or a flat rate?

Flat rates by home size are easier for customers to accept and for you to sell online. Track your time to keep them profitable.

Do I need insurance to clean houses?

Liability insurance is strongly recommended, and some customers and agencies require it. Check what is required in your area.

Should I bring my own supplies?

Most cleaning businesses do, and include them in the price. Say in your listing what you bring.

How do I deal with a customer unhappy with a clean?

Offer to come back and fix the specific areas within a set time, as your policy says.

How do I pay tax as a self-employed cleaner in the US?

Self-employed people generally file an annual return and pay estimated tax quarterly (IRS).

What is the difference between a standard and a deep clean?

A standard clean maintains a home; a deep clean covers built-up dirt and areas not done every visit, such as inside appliances and behind furniture. Publish both checklists.